Delivery Returns Deposit Cancellation Information

At Brown and Geeson / B-G Direct, we offer a no fuss 30 day return policy from the day that you received the goods.
Refunds are credited to the same card or account that was used to purchase the goods. Exchanges are offered if requested by the buyer and are sent out upon receipt of the original order.

We reserve the right to refuse a refund or exchange if the conditions of our returns policy are not met.
Our 30 day return policy is inclusive of the standard 14 day return offered by the Consumer Contact regulations.

Please visit our website and go to our Returns page. Please complete this form and one of our dedicated team will be in contact and supply you with a Returned Goods Authorisation Number. Make sure the goods are packaged sufficiently with the Returned Goods Authorisation Number included with the package and send it to:

Unit 12 Buckingham Square
Wickford Business Park
Wickford
Essex
SS11 8YQ

We recommend using a traceable service as returned items are sent at the buyer's risk. Once arrived safely back at our warehouse we shall process the return and keep you updated with the progress.

Once arrived safely at our warehouse we shall process the return and keep you updated with the progress.

Absolutely, we offer a no fuss 30 day return policy, even if you have simply changed your mind. The 30 days start from the day that you receive your order.
We do ask that the product(s) are unused and in their original packaging.

Please note that in this case, the return postage is covered by the buyer.

Checks are performed on the majority of orders prior to them leaving our warehouse to ensure they arrive with you in the best possibly way.
If for any reason you believe your product to be defective or faulty, please take a few photographs and send them too us with your name and order number along with a brief explanation within 7 days.

Please ensure you inspect your parcels upon receipt. If there is any damage, or the delivery appears to be incomplete, please refuse or sign for the items as damaged and contact us immediately. If the product inside has been damaged also, please take a few photographs and send them too us with your name and order number along with a brief explanation within 7 days.

If the packaging appears intact but the items are damaged inside, please take a few photographs of the products and send them too us with your name and order number along with a brief explanation within 7 days.

We endeavour to get back to you as soon as possible to arrange a return and exchange is necessary. We regret that beyond the 7 days, due to circumstances outside of our control we may be unable to process your claim.

We cannot accept any non-stock items which have been ordered specifically for you. Goods that have been manufactured to your specifications, or personalised goods cannot be accepted for return.

HUBStands products are considered special order products and therefore not accepted for return.

Please note:

If the product(s) has been damaged, used, returned without a Returned Goods Authorisation Number or is not returned in its original packaging, we reserve the right to withhold 10% of the refund / credit value.

Brown and Geeson Ltd cannot be held responsible for any charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts, however the part itself may be accepted for return (at our discretion). We will not accept responsibility for any resulting incompatibility issues or losses incurred indirectly. We cannot accept responsibility for any returned goods which are undelivered. Please retain your proof of postage as this may be required in the event of raising a claim with your courier.

Brown and Geeson Ltd do not provide products on a trial basis.

We are unable to deliver to PO Box addresses for security reasons.

I need to cancel my order:
If you wish to cancel your order, please contact us as soon as possible. We are open Monday – Friday 8.30am – 5.00pm.
*Our office and warehouse are closed on weekends, Bank Holidays and between Christmas and New Year.

If we have processed your order or it has already been dispatched, don’t worry at all.
Please ensure that when you receive your order, you visit our Returns page on our website and fill in the return request form. We will then be able to process the request and send you a Returned Goods Authorisation Number. Please fasten this number to the outside of the parcel along with our delivery address and send the goods back to us unopened in a resalable condition. We recommend using a traceable service as returned items are sent at the buyer's risk.

Cancellations may incur a small admin fee which will be deducted from the refund value.

On special orders, product(s) that have been manufactured to your specifications, or have been personalised, we may require a deposit of 50% of the orders value upfront. This can be debited via the buyers preferred payment method and would be non-refundable in the event of cancellation.

All our pricing for goods and services are inclusive of VAT regardless of the delivery destination. Additional taxes are applied where necessary due to purchase and delivery locations. You are able to view the pricing across our store with or without VAT by selecting from the very top right hand buttons on the website.
If you are a VAT exempt customer please contact us with your VAT number for a refund.

B-G Steering Wheel Quick Release System

B-G Racing - String Lines Kit - String Reels (pair)

Delivery & Returns